Need Some Help?

Our customer service is ready to be of assistance every day.

Frequently Asked Questions

1 My Account

To enjoy all our info, deals and discounts the best possible and most personalized way, an account is necessary. Fill in all data at our registration page, accept the terms and conditions and click on ‘send’.
After registering yourself an email is sent to you with a confirmation link. After you click on the link, your account is active and you can start to place bids and buy deals. Choose a password with minimal:

– A letter
– A capital
– A number
– Six characters

Watch out, you cannot choose two or more the same characters sequentially.
An example of a good password: Goldenr1ng
An example of a bad password: mango

1.1.1 How old do you need to be to create an account?
To create an account and buy anything on Wearesxm.com, you need to be 18 years old.
(To all under 18: We Are! SXM checks very strictly on false accounts.)

1.1.2 Do I need to fill in all details?
For a proper process of your personal preferences and secure payment, we need all data requested on the registration form. Only fully and truthfully completed profiles are valid, this also to ensure secure payment in case anything is purchased. If your personal data is incorrect or incomplete, Wearesxm.com is not responsible for any consequences.

1.1.3 Where are my personal details used for?
When you buy any service / deal on our website, we inform the concerned service supplier about the service / deal you purchased. This to make sure the process of the service / deal you purchased goes well.
Wearesxm.com will not provide your personal information to third parties, other than with law obligations.

Go to www.wearesxm.com and click on “My Account” or click here.
You can choose to login with your e-mail address or with your Facebook profile. If you choose for option 1, enter your e-mail address and password. Thereafter click on login.
Watch out: if you login via a computer which reminds your passwords automatically, other users can buy deals on your computer with your account. For this reason, We Are! SXM advises everybody to deactivate the option ‘remind password’ if other people are also using this computer.

1.3.1 How do I modify my details like e-mail address, password etc.?
You can change your data after login to your account. Go to “your account” to change your profile data and click on ‘Profile and settings’. On this page you can change personal data, bank account number, password and other settings ( newsletters, etc.). Don’t forget to safe the changes.

Watch out:
If you change your e-mail address, you need to verify this based on the e-mail you will receive.
If you change your password, choose a password with a minimum of 6 characters.

1.3.2 How can I sign up or unsubscribe myself for the newsletter?
Different newsletters are sent by We Are! SXM.
– Daily newsletter with ‘Deal of the day’
– Weekly newsletter with newest info, services / deals and discounts
– Periodic newsletter with all exclusive win actions and theme weeks

Click on your account and go to ‘Profile and settings’ and turn on/off the green icons. Are you logged in on the website, don’t forget to click on ‘safe changes’.

Unsubscribing yourself for the newsletter is possible in two different ways:
1. Via the link under the newsletter. Watch out: you unsubscribe yourself only for 1 of the three newsletters which are described above.
2. Via the tab ‘Profile and settings’ in your account.

Unsubscribing yourself temporary is unfortunately not possible.

1.3.3 I don’t like to receive e-mails reminding I have things in my shopping cart:
You can adjust which e-mails you like to receive and which not. Login at ‘your account’ and click on ‘Profile and settings’. On this page you can change your personal data, bank account number and password, but also change your email settings by turning on / off receiving certain e-mails. Don’t forget to safe your changes.

1.3.4 How do I deactivate or delete my profile?
You can deactivate your account through click on our website.
1. Go to ‘your account’ ( in the top on the right side).
2. Select ‘profile and settings’.
3. Click at the bottom of the page on the button ‘Deactivate my account’ and after on ‘Yes, deactivate’.
4. Confirm the deactivation of your account through clicking on the deactivation button in your e-mail.

1.4.1 I didn’t received a confirmation-email, what now?
After creating an account you will receive an e-mail with a confirmation link in it. If you click on the link your account gets activated and you are logged in directly. You can now choose all discounts and purchase any service / deal of your preference directly.

Did you lost the e-mail with confirmation link or did it never arrive?
1. Check if the e-mail ended up in your spam box
2. If you didn’t find the e-mail, please contact our customer service by sending an email to: hello@wearesxm.com. Our team will be ready for you and replying soon as possible.

Did you choose to create an account through connection with Facebook? In that case you don’t receive an confirmation email but you can start selecting any discount or buy deals directly.

1.4.2 I can’t login, what is the matter?
You can login with your account one place at a time (IP-address). Log out on every computer and try it again.

If the problem keeps existing:
– You didn’t create an account yet, this is possible on our registration page
– You didn’t confirm your account yet through clicking on the link in the confirmation email.
– Your password isn’t right in combination with your email address. Did you forgot your password? Request for a new password.

Does it still not work to login on the website?
It happens a lot because your browser is not accepting cookies or because you use an obsolete browser. You can fix this easily by accepting the cookies. If you use internet explorer, you can fix it with the next steps:
1. Open Internet Explorer
2. Go to the button ‘Extra’ and click on ‘Internet options’.
3. Go to the tab ‘Privacy’ and adjust the slider so it will not block or allow all cookies
4. Click on ‘Websites’
5. Typ https://www.wearesxm.com in the text box ‘Address of the website’ and click on ‘Allow’.
6. Click on OK and after again OK.

If this is not working, you can try to use another browser. The newest versions you find below:

Google Chrome
Mozilla Firefox
Internet Explorer

1.4.3 I lost my password
To protect your privacy, we can’t see your password. For that reason you have to create a new password. Click on forgot password and enter the e-mail address which you are registered with. You will receive an email with a link. If you click on the link you can choose a new password. Choose a password with a minimum of 6 characters.

1.4.4 I can’t change my password?
Make sure the password has minimum 6 characters. Type exactly the same password again at ‘confirm new password’.

1.4.5 My account is blocked, now what?
Your account is blocked, that is why you can’t choose any discounts nor purchase any service / deal. Possibly it’s related to arrears. You can purchase your service / deal online with the following steps:

1. Go to https://www.wearesxm.com
2. Login with your e-mail address and password
3. Click away a possible error
4. Click at “your account” on “Orders”.
5. Thereafter click on ‘pay (off)’

If the claim is sent to the collection agency, the payment has to be made to the collection agency. Then your account is unlocked and you can join everything again at wearesxm.com if you think there is something wrong, don’t hesitate to contact our customer service by emailing us to hello@wearesxm.com.

It’s not a must to login with Facebook.

On our login page you see two options: 1. login with email address or 2. login with Facebook.  To login with your e-mail address, choose for the first option. Enter your e-mail address and password and click on ‘login’. You are logged in now and can start choosing your discount and find your preferred services / deals.

1.4.6 I closed down my account, how can I take part in purchasing any service / deal again?
To enjoy everything on wearesxm.com again, we must activate your account. Please send an e-mail to hello@wearesxm.com, please mention as title ‘Activate Account’ so we can help you faster.

After we verify your data we can re-activate your account you will be able to create some memories again.

1.4.7 I get logged out each time I visit the website, now what?
We find it very unpleasant that you get logged out with us all the time. You can prevent this by “deleting cookies” on your computer. This is how you do it:

Google chrome:
1. Click on the three horizontal lines in the right corner of your window
2. Click on ‘settings’ and after on ‘show advanced setting’
3. Go to ‘Privacy’ and click on ‘content settings’
4. Go to ‘Cookies’ and click on ‘all cookies and website data’.
5. Click on ‘Remove all’ and after on ‘done’.

Mozilla Firefox:
1. Click on the three horizontal lines in the right corner of your window
2. Go to ‘Options’
3. Click on ‘Privacy’
4. You can delete the recent history including the cookies

Internet explorer:
1. Go to ‘Extra’ and click on ‘Internet options’
2. Go to the tab ‘general’
3. Click in the section ‘browser history’ and ‘Delete’
4. Check if the window at ‘Cookies’ is check marked
5. Click on ‘Delete’ and after enter ‘Okay’

After you delete the cookies you can start to login on the website. Accept the cookies if there is asked for. If this solution didn’t work? Try to open the website in another browser, like Google Chrome or Mozilla Firefox.

1.4.8 I don’t receive emails from wearesxm.com, how is that possible?
Some e-mail providers block messages of Wearesxm as they filter them as advertisement. You can always find your purchases back by Login to ‘your account’ and click on ‘Orders’.

Would you like to receive our e-mails?
– Check your spambox
– If you have a Gmail account, the e-mails arrive straight in the spambox. You can change this easily.

1. Tow an e-mail of Wearesxm out of the folder ‘Spambox’ and move it to the folder ‘Inbox’.
2. Gmail will give a message that the e-mail is moved and ask if you want to do this with all our e-mails. Choose ‘Yes’
3. Our e-mails will arrive in your ‘Inbox’ from now on.

– Some e-mail services like Hotmail or Live might stop all e-mails from Wearesxm, please check your Spambox. In case nothing is there, please contact our customer service.

1.4.9 A underage has used my account, what now?
To create an account at Wearesxm you must be older than 18 years old. That’s why we ask you after register, to verify the account with your date of birth per e-mail. Next to that the account is protected with a password that makes sure no one can buy deals on your account.

Therefor we can assume that you are the one setting the deal. It is your own responsibility to keep your login credentials properly safe. Did nonetheless someone placed a bid under your name, you need to enter into the agreement with Wearesxm.

2 Deals and Purchases

2.1.1 Which services / deals can I purchase?
If you have an We Are! SXM account, you can purchase all services / deals that are offered for sale on our website.

The content of offered services / deals is coming from the provider, which is mentioned on the purchasing page. This means that every service / deal is different, so please read the description well before making any purchase! Some purchases consist of combined arrangements including, hotel, dining night and rental car. Other arrangements include only the accommodation or entrance tickets for any of the parties or a show.

We always mention additional costs under the heading ‘Extra mandatory charges’. Wearesxm performs as an intermediary and is not responsible for the content of the offer.

2.1.2 How do I archive my purchases?
In the overview of your account under ‘My Account’ you see the button ‘Orders’. Every purchase that will be made will automatically be archived on this page.

2.1.3 With which web browser are the actual deals / services refreshed and get automatically shown?
The website is optimized for Safari, Chrome, Firefox and Internet Explorer 8 and higher. Do you use Internet Explorer 7 or an older version? Than it is possible that the website performance is not as good. We recommend users of Internet Explorer 7 and older versions to update to a better version.

You can download the newest version down under:

– Google Chrome (download here)
– Firefox (download here)
– Internet Explorer (download here)

2.1.4 How much I pay for the purchases?
The prices of each service / deal are stated below each deal and in the description you see the conditions, make sure to check the condition upon booking. There are services / deals of any value from $5,- and up to over $2.500,-, use the price- filter to select what you like to spent and pay not more than you like to spent. Can be entrance tickets for a show or a luxurious stay in one of the beautiful Hotels and Villa’s.

With purchases above the $2500,- it is possible we ask you to transfer $0,01 to our bank account. The reason we do this is to verify your bank account number, so we can be sure that you are the one that made the purchase.

2.1.5 What means the abbreviations and terms of arrangements?
– 2 days stay = 1 overnight
– Midweek = Monday to Friday (unless otherwise stated)
– Weekend = Friday to Monday (unless otherwise stated)
– Availability = available dates/locations per arrangement.

The available data and/or locations are always listed in the service / deal under the heading ‘Availability’ and are topical by any purchase. If a purchase needs an availability check, we advise you to give your dates to pre make a reservation for a date and location of your preference as soon as possible. The earlier you reserve the more availability there is, as soon as we receive the okay on your reservation we let you know. When you finish the payment your reserved spot will be booked.

2.1.6 Is the taxi included? What is included in my purchase?
In the description of any purchase is noted if a taxi to destination is included or not. If your purchase is not including a Taxi, you have to book this by yourself. This can be done via the tab “Transport” or by clicking here.
Make sure you read the description well before you make any purchases!

2.1.7 Can I withdraw a purchase?
A purchase on a service / deal of Wearesxm is always a purchase, it is not possible to withdraw a purchase once the money is sent. We Are! SXM makes reservations upon your request, therefore purchases made are official and not refundable.

It is possible to book the option ‘change the date’ whereby you can change the date once. This extra service is additional bookable if you are not sure yet about the date of a deal. Only for $5 (administration fee) you can change the date once.

For more information we refer to our terms and conditions.

2.1.8 What guarantees gives Wearesxm?
It has to be fun and fair for everyone to purchase on Wearesxm, we do our best to make this happen every day. We keep an eye on our services / deals as good as possible and check them all regularly. If services / deals are sold by outstanding purchases, we will investigate and if necessary we block suspicious accounts to make it fair for everyone.

To run everything fair, we have compiled a few simple security rules
– No automatic purchases or robots
– The duration of purchases are established
– Visitors purchase under their own username
– Upon purchase a verification email is sent

2.1.9 How do I know my purchase is official?
When you made a purchase, you can see this in three different ways:
– After the payment is made it is mentioned on top.
– After your purchase is made, in your account under the heading ‘My purchases’ the concerning purchase is mentioned.
– You will receive a confirmation e-mail after the closure of the payment. If you cannot find this e-mail, please check your spam box.

2.1.10 A deal / service is available, what can I expect now?
If you have placed a request for availability check, you will receive an email from Wearesxm. This e-mail will include a summary of the purchase you did, and the answer to the availability check for your purchase. If available, a link to our “Cart” is given, after the payment is received the reservation becomes an official booking.

If the payment is rounded successful, you will receive a confirmation email and more information about the further process. Read this confirmation email well, because the process is not the same with every service / deal.

2.1.11 Why does there count an minimum amount of people for some purchases?
We have noticed that many partners have fun offers (Sailing trip for example you need every man) so they can’t sell it without the minimal amount of people. We can take care of offering you a lot of nice and fun arrangements that might suit you and have no . In the end you will still decide your own price.

2.1.12 I want to modify my reservation, is this possible?
Unfortunately it is not possible to modify a made reservation. A reservation that has been made, cannot be replaced to another date. The reservation system doesn’t make this technically possible.
We apologize for the inconvenience.

2.2.1 I cannot make any purchase, what is going on?
There could be different reasons why you can’t make a purchase:
– You are not logged in. Go to wearesxm.com and to My Account to log in.
– Your registration is not fully completed, Follow the steps from FAQ 1 to check if your registration is fully copted.
– Your account is blocked, probably because there are payment errors. Send us an email at hello@wearesxm.com and we will review the account and check for errors.
– You purchased with an invalid name. Purchases on services / deals are only possible with real names. Do you purchase anything under a swearword or a commercial intention, we are unfortunately forced to block (temporarily) your account. Do you want to unblock your account, please contact our customer service.

2.2.2 Why do I get a unknown default message after making my purchase?
If you get a default message, something went wrong. If you see anything unusual on the website we kindly ask you to report this to us to guarantee secure payment for anyone, hello@wearesxm.com.

Tip: make sure your browser is always up-to- date. This prevents not only problems on the website, but next to that it is faster and better for the safety of the device where you bid with.

2.2.3 I get the message ‘Service / Deal’ not available.
Why? It was available when I clicked on purchase. In the seconds that you purchased and confirmed this, reservations can be placed through other users. If the page is not refreshed in the meantime, you don’t see this back in the purchase, but this will be processed by our We Are! SXM security system.

Do you want to make sure that you will get to see the most actual offers, make sure that you always use the newest browser version or refresh the page before making a purchase official (press F5 when you use a PC or with an Mac press CMD R to refresh). Read here which browser you can use the best.

2.2.4 I didn’t received a confirmation-email after purchasing a service / deal, what can I do now?
You will receive a confirmation email from us a few minutes after you placed your purchase, our system sometimes needs time to process your purchase. Can’t you find this message back in your mailbox, go to “my account” and click on “my purchases”.

Do you like to see the confirmation per e-mail?
– Check if the e-mail didn’t end up in your spam box.
– If you have for example a Gmail account, these e-mails can arrive straight in the spam box.

This is easy to fix :):
1. Tow an e-mail of Wearesxm out of the folder ‘Spam box’ and move it to the folder ‘Inbox’.
2. Gmail will give a message saying the e-mail is moved and asks if you want to do this with all our e-mails. Choose ‘Yes’
3. Our e-mails will arrive in your ‘Inbox’ from now on.
4. Some e-mail services like Hotmail or Live will stop all e-mails from Wearesxm. In this case please contact our customer service through our live chat or by email: hello@wearesm.com

2.2.5 Do you Purchase on your phone or tablet?
Mobile networks are unfortunately less stable than fixed internet connections. Hereby messages from our system are coming in later on mobile devices. If you buy while a deal is on for the last seconds, it may seem that the a deal is closed and your purchase is not done, while this does not have to be.

The notification that an “service / deal” is closed for sale, comes from the clock of your mobile device, so your last purchase might be in process during that moment.

It could also happen that after you click on purchase it failed to connect or the connection is not stable enough to send/receive information. But a notification from this will come in later on your device and it will be shown under ‘My account’ in ‘Orders’. If your service / deal is not mentioned under the heading ‘Orders’ you know for sure that a connection problem interrupted your purchase. We are pleased to help you create memories if you could try again on a more stable network.

3 Reservations

If you selected your date(s) of the service / deal of your interest than we advise you to check the date well and finish the payment as soon as possible to make the reservation official. Only if the payment is completed successful your reservation is official. Upon arrival, you need to show your e-ticket and ID.

Does a service / deal need an availability check, than we will check the availability on your selected date. In case available we advise you to reserve and pay as soon as possible, as soon as the payment is finished the reservation is official. The longer you wait to make a reservation, the less dates or locations will be available.

Additional booking(s)?
Did you book any additional items next to your purchased service / deal? If so, you will receive an extra e-ticket per extra booked item, these e-tickets have to be downloaded separately from each other. On each e-ticket is always described how (if required) to reserve.

Watch out: if you have made a reservation, you can’t modify this anymore, except if you booked the option to modify the date of the deal once.

3.1.1 How long is my purchase valid, till when can I use it?
In the service / deal confirmation email and on the e-ticket of your purchase, is noticed how long the arrangement is valid. The date or validity period indicates until when you can use the arrangement.

For some of the deals a date and time must be chosen before you book. Other deals don’t have a date but are valid until a certain time.

3.1.2 For how many people is the service / deal valid?
The description of the service / deal will mention for how many persons it is valid, most services / deals are for 2 unless clearly stated otherwise.

With some providers it is possible to book for additional persons, for example your children. However this is not a standard option. If the description or availability calendar doesn’t indicate that you can bring extra people, please contact the provider first before you purchase a service / deal.

3.1.3 Can I bring my children?
In the description of a service / deal text is indicated if you can bring children (for free or for an extra charge). Besides that you can see in the availability calendar if and when there is availability with children. Select at ‘number of persons’ the number of children and the age.

If the description or availability calendar doesn’t indicate that you can bring extra people, please contact us first before you purchase a service / deal

3.1.4 Can I bring pets with me?
In the description of the service / deal text is indicated if you can bring pets (for free or for an extra charge). If the description doesn’t indicate, pleas contactus first before you purchase a service / deal.

Sometimes the number of available places is limited for visitors with pets. So make sure that you make a reservation as soon as possible after purchasing a service / deal.

3.1.5 Are events accessible for wheelchairs?
The accessibility for wheelchairs is different per event. In the description of the service / deal text the wheelchair accessibility can be indicated. In case nothing is indicated, sent us an email so we can check this for you.

Is the number of wheelchair places limited, please mail us so we can contact the organization to inquire about the booking possibilities.

3.1.6 What means availability?
The arrangements that we offer are always based on availability. This means that there is a fixed number of spaces, rooms, accommodations or location available per date for purchasers of Wearesxm. Therefore please check the date or location that you prefer before you purchase anything.

– The availability is always stated in the service / deal text at ‘Dates’ or in the calendar at the tab ‘Availability’.
– The available dates, type of rooms, accommodations or locations are always actual on the moment after refreshing the page.
– The green sections in the calendar are the available (arrival) days (per accommodation type / number of persons)
– The faster you make a reservations, the more choice you have

Did you purchase a service or deal? We advise you to pay as soon as possible and make a reservation. The longer you wait to make a reservation, the less dates or locations will be available.

3.1.7 The availability is too low, now what?
We find it is very tedious if there is no availability (anymore) on the date or location that you desire.

In the service / deal text or in the availability calendar is always mentioned that there is a fixed number of rooms, accommodations or location are available per date. Please check always if the date or location that you desire is available before you make a purchase. Next to that we advise you to reserve as soon as possible purchasing a service / deal. The longer you wait with making a reservation, the less availability there is.

We hope you can still find another suitable date or location within the validity period of the arrangement.

3.1.8 Where can I find my invoice?
After the payment is completed successful, an invoice can be downloaded in “my account” under ‘Orders’. Click on the purchased service / deal you want to download the invoice from and click on ‘View invoice’.

3.1.9 Can I receive an invoice with a tax specification?
We are! SXM cells services / deals for consumers. For that reason we don’t give an invoice with tax specification.

What is an e-ticket?

An e-ticket of Wearesxm is a voucher for an arrangement that is purchased or a discount that is downloaded at Wearesxm. This e-ticket has a number or code (ticket code), that you need to make a reservation with the provider of the arrangement.

For some arrangement (like concerts) you will receive a e-ticket. A e-ticket is a valid ticket, and mostly you get 1 e-ticket per person. If you purchase for example, a service / deal with access for 2 persons, then mostly you receive 2 e-tickets or one which clearly states the amount of persons, like “Dinner for two”.

You can find your e-ticket back in your account under the heading ‘My purchases’ after the payment is processed.

3.2.1 Where can I find my e-ticket?

  1. Go to www.wearesxm.com/my-account/
  2. Login with your email address and password
  3. Click on ‘’my acount’’ and after that on “orders” and select your services / deals
  4. Download the “e-ticket’’ of the service / deal
  5. Your “bookingscode” is on this “e-ticket”

Every service / deal has an unique “e-ticket” number that you can use to reserve your purchased service / deal via We Are SXM or directly at the provider. Always check the “e-ticket” or confirmation email of the service / deal you purchased if you reserved already, or how you can make a reservation. For most purchases you make the reservation already via www.wearesxm.com, this reservation gets confirmed after you finished the payment, but sometimes you have to reserve directly with the provider.

To open your e-ticket, you need Adobe Reader.

If you click at the concerning  service / deal on ‘Download e-ticket’, all e-tickets will download simultaneously. Each e-ticket has a code that will be checked by the service / deal provider and can only be used one time. Therefore, make sure you bring all e-tickets and valid ID.

Watch out: For some events you will receive a coupon first which describes how to get the e-tickets. Often, you have to download these on the website of the provider or you receive them a couple of days before the event by e-mail. Always read the information on the e-ticket carefully.

3.2.2 How do I download my e-ticket?  

You can download the e-ticket in your account after the payment is processed:

  1. Go to www.wearesxm.com/my-account/
  2. Login with your e-mail address and password
  3. Click on “my account” and after “my purchases”
  4. Select your purchase and download your e-ticket there

I have paid my service / deal, but I don’t see a button to download the e-ticket.  

  • You can download the e-ticket if the payment is processed.
  • Possibly the e-ticket is moved to ‘Downloads’ in your account.
  • Check if you use the most recent version of your internet browser.  

3.2.3 How long is my “e-ticket” valid?  

In the e-ticket description and on the e-ticket you downloaded, is indicated how long your e-ticket is valid. The date of the validity period indicates until when you can use the e-ticket.

We advise you to reserve as soon as possible after you purchased a service / deal or downloaded a discount ticket, otherwise there is a chance that you can’t go on the date you desire within the validity period. The faster you make a reservation, the more choice you have.

3.2.4 Can I extend my e-ticket?  

Extending of e-tickets is unfortunately not possible because of the contractual agreements that has been made with the provider of the arrangement.

Wearesxm makes agreements with the providers of arrangements to agree about certain things, like in which period the e-ticket can be used (validity). This period is always clear noticed in the service / deal description and next to that it’s mentioned on the e-ticket. If you, for any reason, are not able to use the e-ticket within this period, then unfortunately you lose the right to use the arrangement.

3.2.5 How many  e-tickets do I receive per purchased service/deal?  

Per arrangement you receive 1 e-ticket for the total number of persons mentioned in the service/deal text. On the e-ticket is also mentioned for how many persons this is valid.

You will not receive a separate e-tickets for each person unless otherwise stated.

Did you booked extra’s during the payment? If so, you will receive per extra booked item an extra e-ticket, which has to be downloaded separately from each other. If your payment was processed, you will receive the e-ticket(s) of the concerning service/deal you purchased in your email and under ‘my account’ under ‘my purchases’ .

E-tickets:
For some arrangement (like concerts) you will receive e-tickets, mostly you get 1 e-ticket per person. If you purchase for example, an service/deal with access for 2 persons, then mostly you receive 2 e-tickets. If you click in your account at the concerning

deal on ‘Download e-ticket’, all e-tickets will be download simultaneously. Make sure you take all e-tickets with you.

3.2.6 For how many people is an e-ticket or coupon valid? 

Per arrangement you receive 1 e-ticket for the total number of persons mentioned in the service/deal text. On the e-ticket is also mentioned for how many persons this is valid.

You will not receive a separate e-tickets for each person unless otherwise stated.

For some arrangement (like concerts and events) you will receive 1 e-ticket per person. If you buy for example a deal of a concert/party with access for 2 people, then you receive mostly 2 e-tickets. If you click in your account on ‘Download e-ticket’, all e-tickets will be download simultaneously. Make sure you take all e-tickets with you.

3.2.7 I can’t print my e-ticket (in totally), now what?  

Perhaps you can print the e-ticket in a public place (post office, library), at your work or at friends/acquaintances.

You can find your e-ticket back in your account under the heading ‘Won deals’ after the payment is processed. It is not possible for us to send coupons in a different kind of way.

A part of my e-ticket does not get printed.  

Probably this has to do with your settings of the printer and computer. We advise you to following the next steps:

  1. Safe the coupon and open it on your computer.
  2. Zoom in or out in the grey bar to 60%.
  3. Go to the ‘file’ and then go to ‘print’.
  4. Select under the heading print rage ‘Current view’.
  5. You will now see the current view and you can print the coupon in totally.  

3.2.8 Can I receive my e-ticket per post?  

We don’t sent e-tickets per post, but you can always find these back in your account under the heading ‘Won deals’. If necessary, you can print the e-tickets after.

3.2.9 Can I use my e-ticket also at other providers?  

The deal you won and the belonging e-ticket can only be used at the provider that is mentioned in the deal.

In some cases it is possible to use the e-ticket for different arrangements of the same provider, for example with another hotel from the same hotel-group.  This is clearly shown in the deal text and on the e-ticket.

3.2.10 Can I give a deal I purchased to someone else as a gift?   

You can give a deal as a gift to for example a friend, colleague or family member.

  • Did you purchased a deal with a product? During the process of paying, you can choose to fill up the delivery address of the person you want to give a present. Sending abroad Sint Maarten is not possible, unless when mentioned otherwise under the heading ‘Terms & particularities’ in the deal text.
  • Did you purchased an arrangement whereby a coupon or e-ticket will be provided, than you can download it after the payment and give it as a present. A coupon is not personalized.

Watch out: Did you purchased a deal based on availability, than we advise you to not wait too long with giving the coupon as a present. The longer being waited to make a reservation, the less available there is.

3.2.11 I bought a e-ticket from someone else but it’s not valid, now what?  

We advise customers to use only e-tickets of Wearesxm that are obtained directly via our website.

We can’t guarantee that coupons which are obtained  in another way (for example via other websites than Wearesxm.com, or bought at the door) are usable. We can’t be responsibility for this and can’t be held liable.

A purchase on a service / deal of Wearesxm is always a purchase, it is not possible to cancel a purchase once the money is sent. We Are! SXM makes reservations upon your request, therefore purchases made are official and not refundable.

It is possible to book the option ‘change the date’ so you can change the date once. This extra service is additional bookable if you are not sure yet about the date of a deal. Only for $5 (administration fee) you can change the date once.

In special cases and upon written request we can try to arrange a refund. We will try to get the best for you out of the contact with our partner(s) and will ask our Partners to agree on a 75% refund of the money minus the transaction fees upon your written request to verify, hello@wearesxm.com. There may be exceptions in the case of special events or activities, like restricted availability or special discounts.  In these cases the cancellation policy may vary. These will be clearly identified in your “shopping cart” and in your confirmation e-mail.

In case of cancelation, We Are! SXM will try their best to still make sure you can create a beautiful memory during your stay:

  1. Help you find another suitable date, or
  2. Help you find a different activity of the same value.

For more information we refer to our terms and conditions.

4 Payment System

We use Paypal Inc.  as a payment systemt so you can pay easy, safe and worldwide online. With this system you can choose how you would like to pay. There are two options.
1. Connect your bank account with Paypal.
2. Pay easily with your credit card.

You can pay  your purchased service / deal by going to “shopping cart” and if you click on ‘Pay’, you will end up in our payment system.

  1. Go to www.wearesxm.com/my-account/
  2. Login with your e-mail address and password
  3. Click on “Orders”
  4. Go to the concerning service / deal you like to purchase and click on ‘Pay’
  5. Walk through the steps of the payment system and finish your payment

If the payment is finished successful, you receive a confirmation e-mail and information about further process.

Watch out: Bookings are only official after the payment is received. Unpaid services / deals will be automatically cancelled after 48 hours.  

4.1.1 How can I pay the service / deal from abroad?  

Select the country where you have a bank account in the last tab (‘Pay’) of our payment system Paypal.

4.1.2 Can I pay the service / deal by a money transfer?  

We are sorry, but it is not possible to transfer money to our bank account to purchase a service / deal you like. Our system is not made to register payments made that way.

4.1.3 I have paid, now what?  

If you completed the payment successfully, you will see the next steps of the concerning service / deal in “My account” listed under “Orders”. Click on the purchase you like to know more about or to see the next steps.

Besides that you receive a confirmation e-mail and information about the further process. Read our confirmation e-mail carefully, because the process is not the same with every service / deal.

We advise you not to wait long before paying a service / deal you like, because a lot of services / deals can only be sold X amount of times. After 48 hours it will be automatically removed from your shopping cart.

4.2.1 Can I pay the service / deal later?

The payment process at Wearesxm.com is not an automated process. If you don’t pay within 48 hours your order will be automatically cancelled.

4.2.2 What happens if I do not pay?  

If you put a service / deal in your shopping cart without finishing the payment, than a purchase is not official yet, you will first receive a payment reminder from us per e-mail to make your purchase official. If you didn’t pay within 48 hours, the service / deal will automatically be removed from your shopping cart.

5 Privacy

Wearesxm.com respect the privacy of all its members and users of the website. We shall ensure that personal and business information you provide us, will be treated confidentially.

The complete privacy policy can be find here.

3.1.1 SSL Connection

We Are SXM makes use of a SSL connection. Always make sure that the url starts with; ‘https://’ to make sure you have a secure connection with our website.

6 Policies

Wearesxm.com respect the privacy of all its members and users of the website. We shall ensure that personal and business information you provide us, will be treated confidentially.

The complete privacy policy can be find here.

7 Contact

Please use our life chat and we answer your questions in 24 hours. Another way to contact us is sending us an e-mail to hello@wearesxm.com.

5.1.1 I have a complaint about the provider and/or my arrangement 

We are sorry that your package not expired as expected. In principle, the provider is responsible for the implementation of the arrangement; they can go into substantive complaints about the quality of the offered services and products. Therefore, we recommend to contact the provider, this is always stated in the description of the deal you purchased.

Do you not agree with the provider? Please contact the customer service of Wearesxm.

5.1.2 I have a complaint about the service of Wearesxm  

Are you dissatisfied about the services of Wearesxm or about the content of this website? Please let us know through our customer service. We take the complaint as soon as possible in treatment.

Are you a provider that likes to work together with wearesxm.com? If so, you are on the right place!

Send an email to iamroy@wearesxmcom to receive more information about our partnership program. Roy will be happy to answer all of your questions 🙂